About Us

Thames Flood Restoration is London's leading specialist in emergency flood and water damage recovery, dedicated to restoring homes, offices and schools to their original pristine condition as swiftly as possible. Our mission is to combine advanced technology, expert knowledge and compassionate customer care to deliver flawless, guaranteed results that exceed client expectations, ensuring peace of mind and minimal disruption during the most stressful moments of a flood.
Our core team comprises certified engineers, experienced builders, and meticulous cleaning professionals, all equipped with the latest water-removal, dehumidification and drying machinery. From high-capacity pumps to industrial air-flow units, every piece of equipment is maintained to the highest standards, allowing us to tackle any scale of flood - from a single burst pipe to widespread city-wide flooding - with precision and speed.
We work closely with insurers and claim adjusters, offering seamless support that simplifies the insurance process. Every service is fully insured and guaranteed, giving you full confidence that your property and belongings are protected. Our transparent pricing, rapid response times and 24/7 emergency availability mean you receive expert assistance when you need it most, with no hidden costs or unnecessary delays.
Beyond immediate water extraction, we provide comprehensive post-damage care, including mold assessment, structural drying, and thorough sanitization. We assess each area for contamination, especially when foul water is involved, and carry out rigorous cleaning to eliminate health risks. Our detailed inspections and reporting ensure you have clear documentation for insurance claims and future maintenance.
Customer satisfaction is at the heart of everything we do. We schedule visits, provide clear estimates, and keep you informed throughout every phase of the restoration. Our friendly, professional staff are ready to answer questions, explain the technical processes in simple terms, and ensure the restoration is completed to the highest aesthetic standards, restoring not just the structure but also the comfort and safety of your environment.